Customer Testimonials

We work very hard for our customers because nothing pleases us more than helping our clients acheive the dream of affordable home ownership. We want to add you to our list of very satisfied customers.

Read what others have said about working with us:



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Updated 2/16/2018

Very Compassionate

Jess & Kevin D-K from Cape Elizabeth, ME | worked with Heather Rose
Heather has been our loan officer twice now, and we would not go anywhere else. She is patient, compassionate, and excellent at explaining complex situations to those of us not familiar with the industry. She is flexible and always willing to search for the package that best fits her clients' ...
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"Skylar is awesome. She is a wonderful combination of professionalism and supportive advocate. This is a trying process and she works hard to make it as easy and painless as possible. BTW, Skylar is always accessible!"

- Crosby
Mount Vernon, ME | February 01, 2017

With all of the changes to the refinancing process that resulted from the housing troubles of the late 2000s, I found that my knowledge of the process was completely out of date. I am very thankful we found John to help us navigate. He was professional, transparent and knowledgeable, so the refinance went smoothly, without any surprises or glitches--exactly as you expect! I can recommend John without reservation for your mortgage or refinance work.

- Andrew Knupp
Cape Elizabeth, ME | February 24, 2016

In 2006 I stumbled onto Acadia Lending through a web search and I remember that John Rose called me back within minutes on a Sunday evening. John could not have made the process any easier for us. We purchased our first house, refinanced, and in 2015 purchased a new home and have used John all three times. I have recommended Acadia Lending to multiple family members and friends with nothing but positive feedback. I would anyone in the market for a mortgage to contact John at Acadia Lending.

- Aaron Richard
Portland, ME | February 10, 2016

Tori was amazing to work with! It was our first time buying a home and we had PLENTY of questions along the way! She was extremely patient with both of us every time! Even for the most foolish things :) I HIGHLY recommend Tori to anyone looking to buy a home or refinance their home!

- Stefanie Mills
Lewiston, ME | January 18, 2017

I recommend Tori Doucette to anyone needing a lender. She is smart, patient, funny and makes herself available any time during the morning, day or evening to help explain this complex process and meet your needs. She was also a great resource when I needed recommendations on others for insurance, inspection and other needs when you are buying a home. I highly recommend her.

- Kimberly Gore
Belgrade, ME | January 16, 2017

Tori made the experience of applying for a mortgage loan very easy and understandable. She provided detailed information throughout the entire process and was very helpful in determining which loan was best for my situation. She was able to explain each loan scenario in detail all while putting it in terms that I could understand. The online digital signature program used by Acadia Lending was extremely convenient and easy to use. She responded to my never ending list of questions at all times of the day and she was always very willing to help. Tori's ability to communicate the entire process to me is why I would recommend her to anyone I know who is thinking of purchasing a new home.

- Matthew Ledoux
Wells, ME | January 05, 2017

As a first time home buyer I had a great experience with John. He was responsive, helpful, and very friendly in our interactions. I felt like I could ask him anything as a new homeowner - even the "dumb" questions! I would work with him again and highly recommend him to anyone else thinking about it.

- Marisa Antolino
Kittery, ME | February 08, 2016

My wife and I bought our house 4 months ago as new home buyers. We were completely naive about the entire process, and Heather could not have been more knowledgeable, prepared, and transparent. She made the process relatively stress free and was incredibly sweet the whole time. So long as they are in business, this will be my Mortgage group when purchasing our homes.

- Erik
Westbrook, ME | April 25, 2017

First Time Home Buyer Success: I received tons of help with my loan from Skylar. I knew nothing about the process and she was there to walk me through everything and was easy to get a hold of even on the weekend. She coordinated a tricky closing around my apartment lease ending, out of state sellers and a holiday weekend. I will continue to recommend Skylar and Acadia Lending. :)

- Claire H
Westbrook, ME | February 05, 2018

Simply The Best! Headline of this review says it all. I was up against hard deadlines, a first time home buyer with a not-so-great credit score and high debt to income, but Tori and Jenny were there around the clock working to make the dream of home ownership a reality. Thank You for all you have done for me and I have and will continue to refer you to anyone without hesitation!!

- Joseph W
Turner, ME | February 05, 2018

Tori always answered when I called, and when I had to leave a message she always got back to me. She always answered the dumb questions (even though she said the were not) and made me feel comfortable during the while process! Tori will always come highly recommended from me to anyone I know going through this same process!!!

- Dani B
lewiston, ME | February 05, 2018

My wife and I learned of John Rose and Acadia Lending through a First-Time Homebuyer's course that we attended at Deering High School in Portland; the course was excellent. We held onto a business card, and when our real estate broker recommended John and Acadia enthusiastically, we decided to reach-out. As first-time homebuyers, my wife and I inquired with several mortgage brokerages, and John earned our business with his straightforward approach, unprecedented availability, and extremely competitive rates. We posed a number of complicated questions to John, and he never hesitated to offer an authoritative response; his knowledge of his industry and of the Maine real estate market are apparent in everything he does. John's staff at Acadia Lending is fantastic; we never waited more than a few minutes for a return call or email message, and spoke with John directly on most occasions. John is easy to speak with, he's trustworthy, and he walked us through the entire process. We felt reassured at every step and had complete confidence in John's abilities. The electronic signing process that John leverages was hugely convenient for us, and enabled us to sing-off on all documents quickly and with ease. In a fiercely competitive real estate market, every minute counts, and it was crucial for us to be able to request and provide signatures in real-time. We simply could not be happier with our purchase, and we are deeply grateful to John and his team for playing such a pivotal role. We'd use John again in a heartbeat.

- Ben and Stephanie
Portland, ME | February 05, 2018

Skyler came highly recommended from a friend of ours and she exceed any and all expectations we had. I travel for a living and she was willing to work around my travel schedule no matter what time of day I was free. She was always available to answer any and all questions and always seemed to be in a wonderful mood. She made buying our first home go without a hitch and I will be using her again and would recommend her to anyone who is looking to purchase a home.

- Dana K
Windham, ME | February 05, 2018

Heather was such an amazing person throughout our entire process. She always did what was right for us, vs. what was right for her or the company. She made the loan process flawless. She was always there for us--even late at night or early in the morning. I would never go anywhere else.

- Sandy B
Kennebunkport, ME | February 05, 2018

We moved to Portland 5 years ago, and used John for our first home purchase in the area. John and his staff/colleagues made the process as painless and as pleasant as possible. We had such a great experience, that when interest rates came down, we reached out to John again to refinance. It was a breeze, requiring very little time and effort on our side. We will definitely use John again in the future, and would recommend him in a heartbeat to anyone buying a home or looking into refinance options.

- Eric S
Portland, ME | February 05, 2018

Working with Rocco was a dream! From start to finish, he and his team at Acadia Lending were with me at every step. What impressed me was how easy he made a very complicated process and how willing he was to work with me whether it was a quick call, email, text or in-person meeting. With his help, we moved very quickly, while still taking the time to explain everything and thoughtfully answering all my questions. I've recommended Rocco to my friends and family who are looking to buy, he made the process easy!

- Diane M
Westbrook, ME | February 05, 2018

As first time home buyers, my husband and I greatly appreciated how helpful and approachable John was during the process. We were amazed at his response time, as well as how easy it was to talk to him and have our (seemingly millions of) questions answered. We initially started our process with another lender, but were introduced to John by our realtor and had a much better experience (and rates) after switching to him and Acadia Lending Group. From the first email and phone call, to the closing, and beyond, he has been knowledgeable, patient and helpful. We trust him and have recommended him to everyone we know.

- Nicole
Portland, ME | February 05, 2018

I am a past customer of Skylar's along with a real estate broker. I have many great loan officer's to choose from when purchase property. I selected Skylar based on my experience with her and my clients. I was expecting her to not follow up with me as much because I was "in the business", but honestly she followed up and communicated more than I anticipated. The process was very quick and seamless. When a challenge did arise, it was fixed before I even knew about it. Her connections in her business make her in the top 1% of her profession. For this reason I would go back to Skylar on my next purchase, and I refer many clients to her.

- Adam Parent
Biddeford, ME | January 27, 2017

I purchased a home recently and as my loan officer, Skylar Richardson Welch, was one of my best allies. She was extremely efficient in all aspects of obtaining my mortgage loan. I was constantly amazed and appreciative of her level of responsiveness to things such as lender communication, appraisals, and all questions and concerns along the way. The closing went very smoothly thanks to her efforts in assuring that everything was in perfect order. She is a pleasure to work with and I highly recommend her.

- Lisa
Lisbon, ME | January 27, 2017

Heather Rose of Acadia Lending was our mortgage broker. Along with being one of my sister’s good friends and a genuinely sweet person, Heather is one hell of a mortgage broker. She worked hard to get us the lowest rate with a local lender and referred us to a local insurance agent when automated services had me tearing my hair out. She kept after the paperwork and those processing it. She explained all the little hang ups and technicalities we experienced and tried to keep our hassle to a minimum whenever possible. Aside from all that, she also set us up with Laura when I asked her for a “non-salesman” style agent that would listen to our needs.

- Julia
New Gloucester, ME | January 12, 2017

Very helpful through everything!! Made our first time buy very easy.

- David
Kennebunk, ME | January 12, 2017

I continue to recommend Acadia Lending Group, particularly Heather to everyone. Not only did Heather make a stressful re-finance situation easier, but made me feel like I was her #1 customer!

- Jennifer
Westbrook, ME | January 12, 2017

Heather was absolutely fabulous! She was patient with our questions, was easy to reach even on weekends, and she was a pleasure to work with! She made the entire process a lot less scary.

- Andrew
Saco, ME | January 12, 2017

Whew! I can't believe we did it. That was an amazing closing. Actually we can believe we did it all because of you Heather. Your top-notch professionalism, your financial expertise, and your good humored-endurance were exemplary. It was truly a pleasure doing business with you and we look forward to many referrals and refinances with you in the future.

- Tim
Kennebunk, ME | January 12, 2017

Heather is a great loan officer. She made the entire process seem painless. Thank her for me.

- Mike
Norfolk, MA | January 12, 2017

Heather Rose was the best loan officer I ever had!

- Troy
Holden, ME | January 12, 2017

Acadia Lending was great to work with. The entire process was completely positive experience!

- Richard
Limington, ME | January 12, 2017

Heather was professional and fabulous -truly on the ball. I am a realtor and have many opportunities to interact with different loan officers. Heather was referred to me from a past client. I found her professionalism upbeat attitude and ability to deliver what she promised refreshing! She is a true gem – highly recommended!

- Julie
Arlington, MA | January 12, 2017

Heather Rose was great. She made this experience much less stressful.

- Jeff
Portland, ME | January 12, 2017

Heather Rose is amazing! As long as you have Heather, you have our business!

- Laura
Windham, ME | January 12, 2017

Heather Rose was amazing! She was a huge part of our successful home buying experience and is a true asset to your company. She helped introduce us to our realtor and our new insurance agent. We can’t say enough about her and continue to tell everyone about our wonderful home buying experience.

- Laura
Portland, ME | January 12, 2017

This was the most friendly and easy refinance we’ve ever done. Thank you!!!

- Robert
Wales, ME | January 12, 2017

We could not have asked for more! Our loan officer’s knowledge, promptness and friendliness went above and beyond. Through and through it was a pleasure and we will pass our positive experience on to friends, family and co-workers. Thank you for such a positive and professional experience!

- Rachael
Brewer, MA | January 12, 2017

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Acadia Lending Group LLC

10 Donald B. Dean, Suite 2
South Portland , Maine 04106

Phone: 207-899-4500

Fax: 207-899-4503

NMLS: 370636


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